Terms & Conditions
By using the GLORIOUSMINIATURES website and service, you acknowledge to have read, understood and agree to be bound by these “Terms and Conditions” and to comply with all applicable laws and regulations. If you do not agree to these Terms and Conditions, you should not use the GLORIOUSMINIATURES Services and Website.
GLORIOUSMINIATURES SERVICES
The GLORIOUSMINIATURES services currently consists of the 3d printing of miniatures from the Website and also commission painting, either your own miniatures, miniatures printed from the Website or procurred by GloriousMiniatures on your behalf.
All costs will be billed and collected by GLORIOUSMINIATURES.
ACCOUNT TERMS
You must be at least eighteen (18) years of age to use this Service. If you are under 18, you may use GLORIOUSMINIATURES only with involvement of a parent or guardian. You must provide current, accurate identification, contact, and other information that may be required as part of the registration process and/or continued use of the Service. You are responsible for maintaining the confidentiality of your service password and account and are responsible for all activities that occur thereunder. We will not be liable for any loss or damage from your failure to maintain the security of your account and password. We reserve the right to refuse service to or terminate service of anyone at any time without notice for any reason.
ORDERING
1) Placing an order
To order a print of an item currently on the Website, add the Item to your cart and select the options and amount required. Repeat this for any additional items from the Website that you require. At the next step, we will need you to provide us with the correct information needed for the delivery of the model(s). The language used during the ordering process is English.
You also acknowledge and agree that any item you are the End User for the item. Also, that you will not sell on to another party, you will not scan, mould/ cast or otherwise replicate any of the items purchased.
2) Cancellation of orders by us
If it comes to the attention of GLORIOUSMINIATURES that unauthorised replication/ selling of items purchased from the Website, that associated account will be deleted and any current/ further purchases cancelled.
3) Prices
Prices displayed are only guaranteed at the moment that they are displayed whilst putting the order through. Fluctuations in the prices of raw materials etc may require a change in displayed price. GLORIOUSMINIATURES reserves the right to change its prices without prior notice. Such changes, however, will have no effect on orders completed before the posting of a new price. We do our best to prevent errors in the pricing. However, should an error occur, we are not bound by our offer and may cancel the order.
4) Payment and price
Payment must be made in full prior to printing beginning. Lead times on orders begin once the payment has been made in full. The lead time for Orders paid after 4 pm will start from the next working day.
Payment should be made through the website portal, or through an invoice emailed out and should be paid by credit card.
5) Acceptance
After sending your order, we will send you an order confirmation to the email address with which you signed-in. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order, we will contact you by email. You should verify the details in the confirmation email. If there are errors you should contact us as soon as possible by sending an email to our customer service.
6) Amendments to Order
After the acceptance and payment of the order, there can be amendments made that will not incur costs up until the time of printing. Depending on the nature of the amendment, this may mean going to the back of the current print queue.
7) Lead times
Lead times are only estimates and NOT IN ANY WAY guaranteed. Infrequent and unpredicatble factors like machine failure, power cuts or other random events may cause delays for a number of days.
8) Shipping
Your order will be delivered to your shipping address that you have given us.
All packages are sent out in a protected box and by recorded delivery. In the event that packages are returned to us, we will resend them out, though this may incur additional charges.
In case of doubt, check the delivery address on any of the update notification emails you have been sent. We are not liable for any damage or cost caused by delay in shipping or delivery.
Change of shipping address is permitted, however, your order will be placed at the back of the queue for printing and lead times will recommence from the date of the address change unless otherwise stated.
9) Cancellation of your order
Due to the nature of our Services, you cannot cancel your order after it goes into production. Orders that contain non-refundable items are still cancellable, however, note that refund or cancellation will not apply to items in the order that are non-refundable.
10) Post Processing
Our post processing service, the removal of supports, is an additional process to the manufacturing time and lead times that are stated. If you agree to use one of this service then you accept that an additional 1 working day may be added to the lead time if necessary.
11) Delays to Order
In some extremely rare circumstances there may be a delay to your order, in these circumstances there may be a variety of reasons which include, but are not limited to; failure of Quality Control due to discolouration or damage, machine failure, power cuts and ‘Acts of God’. If one or more of these issues do arise, we will re-print the affected files, but this may cause a delay to the order while we await the reprints. As these problems are always unforeseen, GLORIOUSMINIATURES accepts no responsibility for missed deadlines and is under no obligation to offer a refund or any form of compensation.
12) Order Refunding or Reprinting
In the rare cases that orders must be reprinted or orders are to be refunded due to issues with the printed parts, all received items must be shipped back to GLORIOUSMINIATURES, costs incurred are the responsibility of the client returning the package.
GLORIOUSMINIATURES will not begin the reprinting or refund the order until the package has been received and assessed for damage or any other anomalies. For this reason, GLORIOUSMINIATURES recommends that orders are returned only via a tracked and recorded delivery service so that both parties have a record of the order being returned.
If GLORIOUSMINIATURES believes that the parts originally supplied conform to our Terms and Conditions and were agreed upon in the order Disclaimer, GLORIOUSMINIATURES will declare the order fit for purpose and will provide an explanation on the reasons why. No refund or reprint will be organised in this instance. Redelivery of the order is the responsibility of the client.
Any refunds or reprints that are agreed upon will complete within 10 working days unless otherwise stated, refunds or reprints are normally completed as quickly as possible.
13) Issues with Orders/ Complaints
Any issues that arise from any order that is placed with GLORIOUSMINIATURES, must be made within 30 days of the order being received as per the tracking number provided at the time of dispatch. Failing to do so will waive all rights to any reprints or refunds. GLORIOUSMINIATURES advises that you check all parts of your order when they arrive for any faults or issues regarding its service.
DISCOUNT CODES
⦁ Promotion codes are only valid for orders placed online.
⦁ Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with GLORIOUSMINIATURES.
⦁ GLORIOUSMINIATURES reserves the right to decline to accept orders where, in it’s opinion, a promotion code is invalid for the order being placed.
⦁ Only one promotion code can be used per order.
⦁ Promotion codes are not valid in conjunction with any other promotion but can be used with credit.
⦁ The ‘Valid to date’ may vary on each promotion.
WARRANTY
Whilst 3d Printing is an excellent and cost-effective way to manufacture one-off and low-volume items, the quality and price are unlikely to match those of mass-produced items. Misunderstanding of strength, surface finish and cost are not grounds for a refund in any case.
GLORIOUSMINIATURES strives to supply the best quality 3d prints, however there may be small visual differences between products due to production reasons.
You also acknowledge and agree that 3d printed products are delicate products that if not treated carefully, may be subject to breaking, bending, melting or cracking. GLORIOUSMINIATURES has no liability in that respect. Whilst some are tabletop miniatures, they are not toys and should not be used by minors.
USE OF THE GLORIOUSMINIATURES WEBSITE
Copyright and all other proprietary rights in the content of the Website (including but not limited to software, audio, video, text and photographs and excluding all User Generated Content) rest with GLORIOUSMINIATURES or its licensors. All rights in the content not expressly granted herein are reserved. Except as otherwise provided, the content published on this Website may be reproduced or distributed in unmodified form for personal, non-commercial use only. Any other use of the content, including without limitation distribution, reproduction, modification, display or transmission without the prior written consent of GLORIOUSMINIATURES is strictly prohibited. You also agree that you will not use any robot, spider, other automated devices, or manual process to monitor or copy any content from the Service. Our rights include rights to (i) the Service developed and provided by us; and (ii) all software associated with the Service. All copyright and other proprietary notices shall be retained on all reproductions.
This Website may provide links to other websites that are not under the control of GLORIOUSMINIATURES. GLORIOUSMINIATURES shall not be responsible in any way for the content of such other websites. GLORIOUSMINIATURES provides such links only as a convenience to you, and the inclusion of any link to any such websites does not imply endorsement by GLORIOUSMINIATURES of the content of such websites.
Where mentioned, some links will be affiliate links to 3rd party sites that GLORIOUSMINIATURES uses.
Since the GLORIOUSMINIATURES Service is a web-based service, it might be subject to temporary downtime. From time to time we also update our Website, which will result in the Website not being available for a certain period of time. We will endeavour to ensure that the Website operates reliably and consistently, but we do not warrant that the Website will operate uninterrupted without any faults. We are not responsible for any losses suffered by you as a result of any interruption of the Website, suspension of your access to the Website.
USER GENERATED CONTENT
The term “User Generated Content” when used in this Terms and Conditions shall mean any content uploaded to the Website by you, including but not limited to all uploaded pictures of any model, comments on the Website, specifications provided in your order as well as the printed model we create for you based on your User Generated Content. All User Generated Content should not be or contain abusive, harassing, threatening, defamatory, obscene, fraudulent, deceptive, misleading, offensive, pornographic, illegal or unlawful information or be likely to infringe or infringing on any intellectual property rights. Intellectual property rights mean copyright, patent, registered design, design right, trademark, trade secret or any other proprietary or industrial right.
GLORIOUSMINIATURES has no obligation to review the User Generated Content and can in no way be held responsible for the content of the User Generated Content.
ALL data created/supplied by you remains your own intellectual property, unless you grant us your permission to distribute and share images and information of your parts, this does not include distributing the 3D file(s) that you have supplied us with.
By agreeing to our service ‘Social Postage’* you agree that GLORIOUSMINIATURES is allowed to show and distribute images of your models, via any of our channels, this includes our website and social media channels but it is not limited to these methods. By agreeing to this service we do not need to seek your written permission to distribute images of your files through any of our channels and you are not able to request for pictures to be removed after something has gone live.
*(The Social Postage button: this means that if GLORIOUSMINIATURES decide to use any images of your painted miniatures through any means, you will have your postage cost’s refunded back to you, this is at our own discretion)
INTELLECTUAL PROPERTY RIGHTS OF 3D DESIGNS/MODELS/PRINTS
You, as a designer, retain ALL your intellectual property rights in your 3D design, including without limitation any derivative works like 3D renders. Except for the rights and licenses specified below, GLORIOUSMINIATURES shall NOT use, modify, display or distribute your 3D design or derivatives thereof. By uploading your 3D design, you warrant that it is either your original creation and not copied from any third party and/or entity or that you own the intellectual property rights of the design. You warrant that your User Generated Content will not infringe the intellectual property rights of third parties. Should your User Generated Content nevertheless be found to be infringing and/or in violation of any law, you will defend GLORIOUSMINIATURES against third-party claims, and be held liable for all (direct and indirect) damages and costs incurred by GLORIOUSMINIATURES with respect to such claims.
We retain the right to review and refuse any order when it, at our own discretion, appears to infringe third party intellectual property rights.
CONSENT TO USE OF PERSONAL DATA
By using our Services you agree that GLORIOUSMINIATURES may collect and use personal data about you. Such information collected through this Website shall only be used for our own records and will never be sent, sold or distributed to any third parties without consent.
LIMITATION OF LIABILITY
These Terms and Conditions set out the full extent of our obligations and liabilities in respect of the GLORIOUSMINIATURES Services. Save as set out below, there are no warranties, conditions or other terms that are binding on us regarding the supply of Services except as expressly stated in these Terms and Conditions. Any warranty, condition or other term arising out of or in connection with the Services or the delivered models which might otherwise be implied into or incorporated into these Terms and Conditions by statute, common law, laws applicable in the country where you ordered the Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded.
GLORIOUSMINIATURES WILL NOT BE LIABLE FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, WARRANTY OR OTHERWISE.OUR MAXIMUM AGGREGATE LIABILITY UNDER THESE TERMS AND CONDITIONS WHETHER IN TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE FEE RECEIVED FROM YOU BY GLORIOUSMINIATURES FOR THE RELEVANT ORDER
INDEMNIFICATION
You agree to indemnify and hold GLORIOUSMINIATURES, it’s partners, affiliates, distributors, dealers, agents and it’s and their employees harmless from and against all liabilities, costs, damages and expenses (including reasonable attorney’s fees) arising from or relating to any claims that result from your breach of these Terms and Conditions.
CHANGE OF WEBSITE, THE SERVICES AND THESE TERMS AND CONDITIONS
GLORIOUSMINIATURES reserves the right to make changes to the Website, the Services and these Terms and Conditions at any time. Such amended Terms and Conditions shall be effective upon posting on this Website and will have no effect on sales that were completed before such posting. We will make reasonable efforts to post notices regarding any changes to these Terms and Conditions. Please check the Terms and Conditions published on this Website regularly to ensure that you are aware of all terms governing the Website and the Service.
MISCELLANEOUS
These Terms and Conditions, together with the Privacy Statement and any other policies, guidelines, or FAQs posted by GLORIOUSMINIATURES represents the complete and exclusive agreement relating to the subject matter hereof which supersedes any proposal or prior agreement, oral or written and any other communications between you and GLORIOUSMINIATURES. No amendment of these Terms and Conditions shall be binding upon GLORIOUSMINIATURES unless in writing and signed by GLORIOUSMINIATURES. If any provision is held to be void or unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable, and the invalidity or unenforceability of such provision shall not affect the validity or enforceability of any other provision of these Terms and Conditions.
CONTACT INFORMATION
If you have any questions regarding these Terms and Conditions or the Services, you can contact us by sending an email to contact@gloriousminiatures.com, or going to the https://gloriousminiatures.com/contact page.
